[kad_youtube url=”https://youtu.be/S1R_u1BjRTM” ]
 
Module : E-Commerce Process 203

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• Coach                    – Shadiq Abdullah , Co-Founder & Sales Director  of Axis De Infinity Sdn Bhd

• Guest Speakers – Charles Gregory, President of Digital Marketing Association Malaysia

                                          – Vickson Tan, Vice President of Marketing at Exabytes Network Sdn Bhd 
                                      

Customer relationship management (CRM) is a technology for managing all your company’s relationships and interactions with customers and potential customers. The goal is simple: Improve business relationships. A CRM system helps companies stay connected to customers, streamline processes, and improve profitability.

 Importance of CRM

• It indicates repurchase and loyalty functions.
• Able to establish new connections.
• Reduce market rejection.

Are you on the right track in gaining more loyal customers ? Click on the video and slides provided for more info.

 

       The slides are available below :
 

• By Shadiq Abdullah

 
 

• By Charles Gregory

 
 

• By Vickson Tan