Module: E-Commerce Process 203

Coach: Sunny Ooi, Managing Director of CickAsia Malaysia & Singapore

Guest Speaker: Sharon Goh, Founder of IT Comp Sales & Services Sdn Bhd

Contrary to popular belief, just having the lowest prices won’t guarantee your product sells. That’s where excellence in Customer Service comes in. You don’t just want to sell an item and leave it – you want your customers to feel like they’ve made a great choice in choosing to purchase from you – and ideally, you’d want that to be repeated. In this class, learn the fundamentals about Customer Service and how you can use Customer Relationship Management (CRM) tools to help you manage your customers.