Module: Introduction to E-Commerce

Topic: Logistic & Fulfillment

Speaker 1 – Alyaa Liyana, Partnership Associate, Ninja Van
Speaker 2 – Tommy Yong, Chief Commercial Officer, iStore iSend
Speaker 3 – Dhanush Prithvi, Business Development Manager, Pickupp.io
Speaker 4 – Syed Faisal Alkaff, Country Head, Janio.asia

Managing logistics is the greatest challenge for any e-commerce company. With the advancements in e-commerce, even the logistics industry is witnessing innovation and implementing technological support to cater to such high demands.

As an e-commerce business owner, you’ll have to familiarize yourself with logistics. Back-end supply chain management is a critical component of any business today, but that’s especially the case in e-commerce.

To put it simply, e-commerce logistics is the collection of processes for acquiring, storing and shipping products or resources, and managing the costs and revenue associated with those processes. Logistics is what connects all the dots and allows all the elements of your business to work together as efficiently as possible.

The goal for any e-commerce business is to make logistics as fast, cost-effective and headache-free as possible.

To do that, there are five key questions you should be asking about your logistics processes, Let’s dive in.

1. Where are your products coming from?

2. How are you managing your inventory?

3. What is your process for fulfilling orders?

4. How long does shipping take and how much does it cost?

5. Do you have a system in place for processing returns?

There are no right or wrong answers to this questions. Lets hear from the logistics expert what are their thoughts and take a look at the pros and cons carefully.